Client Tech Operations Engineer
Arete Incident Response
January 2022 to Present
- I’m excited to announce that I have joined Arete as a Client Tech Operations Engineer. I will be working with the Incident Response Team and am excited to learn and grow in this role. With the Cyber Security Industry ever-evolving, Arete is transforming how organizations prepare for and respond to cybercrime. I look forward to seeing where this new chapter of my career will take me, and to grow and learn within this role.
Systems Administrator II
FIS Global
September 2019 to January 2022
- Member of a six (6) person team dedicated to a client with over:
- 1,800 users
- 160 service accounts
- 2,000 endpoints
- 240 servers – both physical and VMware ESXi based virtual servers
- 90 physical locations across three (3) states.
- Responsible for the administration of over 800 group policy objects (GPOs).
- Responsible for configuring, installing, and maintaining Cisco switches, providing on-premises support for networking team members as needed, and monitoring customer’s network status using SevOne products (previously used SolarWinds products).
- Responsible for troubleshooting and resolving hardware and software issues using ServiceNow (SNOW) including change management procedures.
- Responsible for file restorations via Commvault (previously used Dell EMC Avamar backup software).
Technology Support Specialist
Community Action, Inc.
August 2017 to December 2021
- Filled IT Manager role from November 2017 to September 2019.
- Installed, configured, maintained, and updated all physical and Hyper-V based virtual systems, including Windows 7, Windows 8.1, Windows 10, Windows Server 2008, Windows Server 2012, Windows Server 2016, Linux, and Polycom videoconferencing systems.
- Experience with both Azure and AWS due to significant time planning and testing for potential migration to cloud based services.
- Responsible for administration of organization’s Exchange Online and SharePoint.
- Installed, configured, and maintained organizational network including firewalls, switches, etc. as well as establishing secure VPN connections between main office and five satellite offices using Sonic Wall network security appliances.
- Managed all user accounts, appropriate access, and security both on-premises with Active Directory and in Office 365 via Azure AD Connect.
- Responsible for configuration, maintenance, and administration of Mitel VOIP phone system.
- Maintained and updated a Microsoft Access database used to run Jefferson County, PA’s medical assistance transportation program to include creating custom forms and reports using Visual Basic for Applications.
- Responsible for verifying, testing, and restorations of Crash Plan Pro and Veeam Backup & Replication backups saved locally and on LTO tape.
Game Developer (Volunteer)
High Velocity Paintball
June 2003 to February 2019
- Developer for an online multiplayer game with more than 150,000 registered users.
- Implemented game play systems and logic including graphics engine, physics engine, and game logic in Visual Basic.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Worked closely with other staff to break down project goals into various job duties and tasks.
- Used debugging techniques to identify issues with code and resolve errors.
- Communicated regularly with end-users to receive feedback.
Intelligence Analyst/Security Manager
U.S. Army
March 2005 to September 2010
- Served as the Battalion Security Manager with the responsibility for the management and implementation of personnel, information, and physical security programs.
- Reviewed, analyzed, and interpreted National Security Agency (NSA), DOD, DA, WAMC and MEDCOM regulation/directives pertaining to the security programs for which responsible.
- Safeguarded classified and sensitive material.
- Assisted communications section with setup and configuration of both unclassified and classified computer networks as well as Cisco VOIP phone systems.
- Assisted with troubleshooting and resolving hardware and software issues.
- Coordinated with others on personnel security matters. Updated clearance and access rosters for all DoD civilians and military personnel assigned to the organization.
- Conducted security inspections to ensure compliance with directives concerning dissemination, reproduction, transmission, storage and safeguarding, and destruction of classified material.
- Kept supervisors informed of potential scheduling conflicts and resourcing problems, and provided recommendations for avoidance/resolution of problems.
IT Specialist (Volunteer)
Goodwill Industries of NCPA
June 2000 to March 2005
- Responsible for troubleshooting and resolving hardware and software issues.
- Configured, installed, and maintained organizational printers and copiers.
Assistant Network Administrator (Volunteer)
Jefferson County-DuBois A.V.T.S.
September 2003 to June 2004
- Assisted with managing user accounts via Active Directory.
- Assisted with administration of on-premises Microsoft Exchange server.
- Assisted with troubleshooting and resolving hardware and software issues.
- Assisted with imaging, configuration, and deployment of new desktop computer systems.
- Oversaw deployment of and subsequent scans with new antivirus software across entire network to successfully
- eliminate viruses.
Database Administrator Intern
KTH Architects, Inc.
June 2003 to September 2003
- Created and maintained a database for digitization of all prior architectural design projects.
- Created custom forms and reports utilizing Visual Basic for Applications
- Assisted the IT manager with troubleshooting and resolving hardware and software issues.